When a heat-related alert is issued by the National Weather Service (NWS), water cannot be shut off to residential customers for nonpayment, and any residential customers currently shut off for nonpayment may request re-connection.
If your water was already shutoff due to non-payment at the time a National Weather Service heat-related alert is in effect, you may request reinstatement of water services, please call:
- (425) 837-3070 Monday-Friday 8-5 p.m.
- (425) 837-3200 After 5 p.m. and on weekends or holidays
Once requested, the City of Issaquah will make every effort to reconnect water services promptly. Water service will be again shutoff after the alert has expired unless the amount due on the account is paid in full prior to the expiration of the alert.