For the past several months, Comcast has been working to improve service to its customers on Squak Mountain.
While some projects have been completed, work is still needed to better serve customers on upper Squak Mountain, including the Forest Rim neighborhood.
At first, Comcast planned to use existing Puget Sound Energy poles to reach upper Squak, but that approval process was expected to take until February 2021. Instead, Comcast now plans to place its new fiber underground.
Once these undergrounding plans were submitted to the City, it was found that Comcast will have to work in environmentally-sensitive areas, which triggers state review, including an approval from the Washington State Department of Fish and Wildlife.
All agencies are working to expedite the approval process, and the project could start as soon as mid-December.
Reliable internet service is critical, especially during the pandemic. While the City of Issaquah is committed to advocating for reliable internet service for its residents, ultimately the Federal Communications Commission is the regulatory body that oversees internet service. Learn more via its Consumer Help Center.
Meanwhile, Comcast offers outage updates via its “My Account App.”
Questions? Contact Tim Smith, the City of Issaquah’s Media Production Specialist, via email or at 425-837-3373.