Phone Calls

Calling an Inmate

All phone calls placed by inmates are collect.

Inmates have access to phones in their housing modules and may make calls anytime they are out of their cell and not involved in other activities, such as meals, court, etc.

Guidelines and Rules

Phone calls are limited to 15 minutes. Inmates may not receive incoming calls.

To communicate with an inmate, you must have a touch-tone phone that emits a tone when the buttons are depressed.

The inmate telephone system is programmed to not allow three-way calls. This is done to help prevent an inmate from contacting a victim.

The phone system is alert to many ways in which people try to circumvent the detection of a three-way call. Consequently, your call may be disconnected if you do any of the following:

  • Attempt to make a 3-way call
  • Transfer the call
  • Put the call on hold
  • Use or answer call waiting
  • Press numbers on the touch-tone pad during the call
  • Stop your conversation for any length of time (a period of silence may cause a disconnect)

Prepaid Inmate Phone Accounts

Issaquah Jail inmate phone services are provided by Global Tel*Link (GTL).

In some cases, prepaid accounts must be set up in order to receive calls from inmates. This is true for individuals who use cellphones or whose home telephone provider uses cable or digital technology to which GTL is unable to bill directly.

To learn more GTL prepaid accounts, visit the GTL AdvancePay website.

Block Incoming Inmate Calls

If you're receiving unwanted calls from an inmate and would like your phone number blocked from receiving any inmate calls from our facility, call GTL at 1-866-230-7761.

Once a number has been blocked, only the person the number is listed to may unblock the number.